Shipping policy

Delivery Charges:

  • Orders under £25 - £3.45
  • Orders over £25 - FREE

Shipping Method: Royal Mail 48 (Environment).

Treat Treehouse aims to dispatch all orders within 3 working days. Delays may be applicable, including but not limited to, weather, public holidays, customs delays, or stock/supplier delays. If an order is delayed due to stock/supplier issues we will contact the customer and offer a full refund, including any shipping charges. This will be processed following our refund policy.

All domestic orders will be shipped via Royal Mail. Our courier aims to deliver your parcel within 2-3 working days and will make one delivery attempt before leaving a calling card. It is then the customer's responsibility to rearrange delivery or collection, further details can be found here. For standard shipping, the tracking barcode will only show when the order has been delivered.

Please allow 14 working days from the date of fulfilment status before querying a delivery. Delivery times do not include Sundays and public holidays.

If a customer informs Royal Mail of a nominal safe place, Treat Treehouse does not accept liability for any lost or damaged items.